Personal Outsourcing Task Report: Hotel & Golf Negotiation

15 08 2008

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Photo by Butler Corey on Flickr via Creative Commons

Photo by Butler Corey on Flickr via Creative Commons

I’ve posted before about personal outsourcing. See here for details on my first task, and here for an explanation of what personal outsourcing is from my VA Joseph.

Since that first task I have been giving my assistant Joseph probably couple of tasks a month, and getting used to his abilities and the right types of tasks to delegate to him. I’ll post more details of those tasks as part of my Personal Outsourcing Series that I am working on.

A more recent task turned out to be a great success. Whilst it was something I could have done myself, I don’t really like the time taken ringing up places, being on hold and following up responses, so it was a great one to get Joseph to do for me.

Note: my dad had already booked this hotel direct (without any negotiation!) so the figures I used for calculating the savings are based on the prices he had been quoted.

Here is my delegation email to Joseph:

———–
Hi Joseph,

I need you to contact a hotel that can be found at http://www.xxhotelxxnamexxhere.com.

We go every year but the hotel is getting more and more expensive (note I already have my own prices from their site)

I would like you to negotiate the absolute best price for the following (you can always negotiate with hotels):

3 x Twin Executive Rooms (6 people) for 2 nights from Fri 29 August
With Breakfast for all guests

Also find out:
– Any deals on a Round of Golf at around 3pm on the Friday for 4 people (with 2 Golf Carts)
– Any deals Dinner in the Restaurant on the Friday night for all 6 guests.

I’d like to know what the best price is that you can negotiate (don’t take their first price!) for all elements individually and a combined special deal price.

I am happy for you to phone or email or both (maybe email first then follow up with a call).

I would like a quote for all options (once you have negotiated) from the hotel.

The better the deal you can get me, the happier I will be in your results of this task.

Can you get me your results (or an update) by Friday lunchtime this week.

I think you should only need around an hour total for this?

Cheers,

Chris
————-

Results:

After a few messenger conversations between myself and Joseph to clarify details, he was struggling to get a response from them (turned out he was using the address for the wrong department but that was easily rectified). Joseph used a two pronged email and phone attack on the hotel and got excellent results. I already had a price and Joseph managed to get us a £20 per person reduction on the price. But it didn’t end there, the price now included Dinner in their award winning restaurant for both nights, an upgrade to Executive rooms and golf at less than half price!

Joseph charged me about 30 minutes (though I think he spend more time than that trying to get the best results) to this task in the end so it cost me a few quid and saved us I estimate around £500 (because of the included meals and extras) on the total price for the six of us.

I think that this is a great example of the usefulness of personal outsourcing to do those tasks you don’t have the time to deal with the back-and-forth, or jobs that really you would rather someone else did for you. I put a focus on getting the best possible results and Joseph worked really well trying to achieve that goal.

Have you had any experiences with Personal Outsourcing that you’d like to share? Or do you have any questions about this task? If so let me know in the comments below!

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Here are some links you might find useful about Personal Outsourcing on other blogs:

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Thanks for reading.

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6 responses

15 08 2008
Peter Quinn

Hi. I am a long time reader. I wanted to say that I like your blog and the layout.

Peter Quinn

17 08 2008
Ishani Mitra

Thanks for sharing your experience. Personal task outsourcing is becoming increasingly popular with each passing day. This article shares some useful tips on personal outsourcing.

20 08 2008
Dale Provost

Joseph has also been my PA for the last few months, and I can confirm the advantages of outsourcing – especially if you are a freelancer / self-employed. He regularly does research for me on topics I wish to handle with my English classes, and I always get great results – and save lots of time in the process.

10 09 2008
Mary

Hi Chris,

What company do you use for your outsourcing? I am trying to decide between two and I can’t make up my mind.

Thanks

10 09 2008
Chris

@Mary – I use getfriday.com. Feel free to email me if you want any advice or have questions. Thanks for stopping by.

11 09 2008
Mary

I’m just getting started working with getfriday.com. I am quickly learning that email and Instant Messenger are the most effective communication with them. I have not delegated any tasks yet but I am looking forward to it.

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